Frequently Asked Questions
Answer all of your questions
Purchases & Refunds
These could be some of the reasons why your payment didn’t go through:
Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
Your card issuer might block the payment for security reason as it doesn’t fit your regular spending pattern.
Your card is not activated for online payments.
You can get a refund by login in on your own profile, or you can contact us on support@Konseptus.com for further help.
Making Courses
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Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to support@Konseptus.com.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to support@Konseptus.com.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.
